CUSTOMER SERVICE

Please do not hesitate to contact us by e-mail, or write to us if you have any questions about our products.

E-mail
vg@paris-essentials.com

Address
Paris Essentials, Inc.
93 4th Avenue #433
New York, NY 10003

POLICIES

Shipping & Handling
U.S. orders generally take 24-48 hours to be processed. U.S. Postal Service is our preferred carrier.  All orders will be shipped via USPS Priority Mail.

Shipping Charges:
Please use the chart below to estimate the standard shipping charge for your order

For Orders of:

 

Shipping Cost

Up to $25.00 $ 5.95
$ 25.01 to $ 49.99 $ 6.95
$ 50.00 to $ 74.99 $ 8.95
$ 75.00 to $ 99.99 $ 10.95
$ 100.00 to $124.99 $ 11.95
$ 125.00 to $149.99 $ 12.95
$ 150.00 to $199.99 $ 13.95
$ 200.00 to $299.99 $ 15.95
$ 300.00 to $399.99 $ 17.95
$ 400.00 or more $ 19.95

For Alaska, Hawaii and Puerto Rico include an additional $5.00.

These charges are calculated automatically when you place an order online.

Express Shipping Charges — For an additional $10.00 we offer 2-DAY delivery via U.S. Postal Service, which may ship the next business day if your order is placed before 10AM Eastern.

For an additional $15.00 we offer overnight delivery, order must be placed before 10AM Eastern Time, Monday – Thursday.

Additional Charges for Shipping to Canada — All orders shipped to Canada will be assessed the standard shipping charge based on the amount of the purchase plus an additional $30.00 for customs. Unfortunately, Canadian orders cannot be expedited. Orders shipped to Canada will be shipped UPS Ground.

International Credit Cards and International Shipping  All International orders must ship to the credit card holders billing address in the name of the credit card holder or in the name of the credit card holder. Sorry, No exceptions. All International orders will require additional shipping charges that can only be calculated once the order is received and approved for processing.  Additional shipping charges will be based on weight and final destination.

Payments

We accept Visa and Master Card.

All Paris Essentials prices are quoted in U.S. dollars, and your credit card company will calculate the exchange automatically. For more information, email vg@paris-essentials.com.

Sales Tax Sorry to all NY residents, but the law requires you to pay sales tax on all merchandise (NY 8.63%). All those residing elsewhere pay no tax.

Return/Exchange Policy — All purchases up to $45 per item made at http://www.paris-essentials.com are final. For purchase from $46.00 (per item) and above, our return policy is full exchange or credit within 14 days of returning the item.  

Re-Shipment Policy  Any order returned and re-shipped due to incorrect or incomplete address information, or customer not available for delivery, will have a minimum $20.00 re-shipment fee applied to original order amount, which must be paid prior to order re-shipment. If returned order is canceled upon return, a $10.00 U.S. Postal Service return shipment fee and re-stocking fee will be subtracted from credit amount.

Cancellations and Returns  Our system has been automated to finalize sales once they are confirmed by the customer and cannot be changed or cancelled once confirmed, as all  orders are processed immediately upon receipt.

Backorders — You will be informed if an item is backordered at the time you add it to your basket. You will also be given an approximate date of shipment

Privacy

Your Privacy — Thank you for shopping at Paris Essentials. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

Our Email List We offer to our community of friends advanced notice of sales, new merchandise and other Paris Essentials news. Email addresses collected at Paris Essentials are only used internally. We respect your privacy rights and will not sell or rent your e-mail address to other companies. If you would like to be removed from our email list, please follow the instructions sent along with each email or contact us at vg@paris-essentials.com

Collected Information — Personal information you provide to us while creating or updating an account* and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems

Online Security — Paris Essentials understands your concerns about online security. We go to great lengths to ensure that our site offers a secure commerce environment. The transfer of sensitive information between you and Paris Essentials is protected by the highest standard of encryption technology available on the Internet. Public/private key cryptography enables the creation of a secure "conversation" between your browser and our secure server. While this conversation could potentially be "overheard," it cannot be decrypted.